***This policy do not apply to wedding dresses, if you are looking to purchase a wedding dress please refer to our wedding dress policy***
Q: What is your return policy?
You can return your item(s) for up to 5 days from the delivered date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s).
Q: How long does it take to process a return/exchange?
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Q: I returned the unwanted item. When can I expect to see a refund on my credit card statement?
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.
Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
Q: What happens if my item arrives broken or defective?
If you received a broken or defective item, please email us at firstname.lastname@example.org right away so we can work to send you a replacement free of charge.
Q: Are there any restocking fees for returns or handling fees for exchanges?
No, we do not charge restocking fees for returns. For exchanges, buyer is responsible for shipping fees.
Q: Why did I not receive a refund for the shipping?
We do not offer refunds for return shipping costs.
Q: Do I get free return shipping?
Unfortunately, we do not offer free return shipping. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
Q: Do you share my information (including my email address) with anyone else or sell my information to third parties?
No, we do not share or sell customer information, including email addresses and phone numbers.
Q: What forms of payment do you accept?
We accept the following credit cards: Master Card, Visa, American Express, and Discover.
Q: Do you keep records of previous orders?
We do keep records of previous orders, but we do not keep those records on the Website. If you choose to create an account with Hippie Bliss, you will be able to view your past orders within your account.
Q: Why can't I use a prepaid Visa/debit card?
For security purposes, our system must check the billing address for a match to the card used for the purchase. Prepaid Visa/debit cards do not have an address that is "attached" to the account, and thus, our system cannot verify an address.