Order are processed and shipped in 3-6 business days.

Please note, the delivery time estimates do not begin until the day after your order ships from our warehouse.

All orders will be shipped with E-packet: estimated delivery time is 7-15 days.


Order Tracking

Packages shipped within the United States are shipped with a delivery confirmation number, meaning you will receive tracking information once your order has been delivered or attempted to be delivered. Information is usually available on the evening of the date of delivery or attempted delivery. Please be aware that Epacket does not provide full tracking information. Orders shipped via Epacket receive full tracking numbers so you can locate your package all the way from our door to yours.

Lost Shipments

All shipments will be considered lost if they have not arrived after 25 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages with a confirmed delivery by a delivery confirmation number are not eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location as packages that are stolen after delivery are not eligible for a refund.

Incorrect Addresses

Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Guaranteed Delivery

We are only able to consider offering replacements for orders that are lost in transit by the carrier.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will work with you to send you a replacement at no additional cost. If the carrier has proof of delivery, you must file a claim directly with the carrier. Our guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via Epacket

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